100% satisfied with my new roof. Very clean, well done job. Little extras were done, like painting vent pipes, that make it look spectacular. Communication throughout the process was excellent. Every person I dealt with at Trustmark, from office, sales, and the roofers was excellent. Thank you everyone.
Response from the owner: Thank you sir so much for your feedback about your new roof. We truly appreciate customers like yourself that notice that extra value that we always try to provide for our customers. Many blessings!
Over all, Charlie and I knew we were dealing with a company of integrity and professionalism. From John, who was our initial contact, to Kyla in the office, and finally to the installation team. Our home has a beautiful roof, and we no longer have to worry when rain and wind come our way. Thank you, Trustmark!⭐⭐⭐⭐⭐
Response from the owner: Thank you so much Ms. Diana for leaving us such a fantastic review! We are so happy that you have a beautiful new roof! And we will let John and Kyla know what a wonderful experience you had! We appreciate you so much!
TrustMark Roofing has been amazing repairing and replacing our roof. The guys are very hard workers and did a great job!!
Response from the owner: Thank you ma’am we appreciate your business so much! Please don’t hesitate to call Trustmark roofing and windows if you ever need any more of our services!
It could not have been any more pleasant! I'm thrilled with everything! Everyone was very professional and caring.
Response from the owner: Thank you so much! You all are great customers!
A+ for Manuel and his crew, they all did an excellent job , they showed up early, Manuel introduced everyone, and started to work, it was refreshing to see everyone get along so well, they all were respectful hard working and easy to get along with, got it done a lot faster than I expected, we're extremely satisfied with a job well done, thanks a million to everybody at Trust Mark roofing.👍👍
Response from the owner: Wow! Thank you sir! We appreciate your business very much, and we will let the crew and Manuel know what a great job they did!
Great service!! Chance made the process for replacing my roof super easy taking the stress of dealing with insurance company away and worked with us to get us the roof we wanted.
Response from the owner: We are so glad that Chance was able to assist you with your roof and insurance claim! That is exactly what we are here to do! Thank you for your business and feeback!
Response from the owner: Thank you for your feedback sir. We appreciate your business!
Yes, we're very pleased with our windows so far. The house is cooler and it is a lot quieter. The men who installed them were polite and very professional and fast. Thanks for everything !
Response from the owner: Thank you Robin! It was our pleasure to service you with your new windows! They look beautiful!
The team was very personable and professional. They went to work and finished the job the same day. They cleaned up around the house so well you would never know they were there. I highly recommend TrustMark and their entire business.
Response from the owner: Thank you Diedra, it was our pleasure to help you with your new roof! We appreciate you!
TrustMark Roofing provides excellent service . The team is professional and prompt to answer all questions . The on site job was well organized and promptly completed. Thank you Emma , John and Kayla for assisting with this project . Call Trustmark Roofing for a dependable and accurate quote. I will be referring all my friends and family to TrustMark Roofing & Windows, Inc
Response from the owner: Thank you so much for the feedback, we really appreciate you all!
Very professional work, Thank you
Response from the owner: Thank you sir, we appreciate your business! Please call us if you every need anything else we are here to help!
Great company to do business with. Very professional and follow up on any concerns. Highly recommend
Response from the owner: Thank you so much sir! We enjoyed being able to service you with your new roof, it looks great!
TrustMark installed windows in our house. What a great a great company to work with. Very professional and courteous.
Response from the owner: Mr. & Mrs. Drumm we are privileged to have been able to work with you! Your new ProVia windows look beautiful as well!
Emiliano at Trustmark Roofing and Windows is the absolute best! He had replaced my roof about seven years ago. My roof was way past the warranty period. Yesterday I noticed that the wind ( 50-70mph) had lifted and damaged the shingles. I called him yesterday and he came to my house today and repaired the damaged shingles free of charge. The level of customer care is beyond excellent. Trustmark roofing not only cares about the job they do on your roof or windows, but they stand behind their work! That is a rare quality these days. Highly recommend!!!
Response from the owner: Wow! Thank you so much for your feedback Debra! We're so glad that Emiliano showed such a high quality of customer care to represent our business at TrustMark Roofing & Windows! Have a great day!
When the damage to my roof happened I thought who do I call, then I remembered a commercial on the radio about Trustmark roofing. From the very start has been awesome service. Answered all my questions and even came out to get the damaged panels before repairs started. John has been very helpful and responsive to all my calls and text. Thank you for making this experience easy. Will definitely recommend my family and friends.
Response from the owner: Thank you so much for your feedback, Shari! We appreciate you choosing TrustMark Roofing & Windows for your new roof work!
Love my windows nd customer service is GREAT!!
Response from the owner: Thank you so much for your feedback! Your new Pro Via double hung windows look wonderful on your home! We here at TrustMark Roofing and Windows appreciate you so much!
Had roof damage from a wind storm in February 2023. Didn't become apparent until it rained in May. Called Trustmark based on the recommendation of a friend who had used them on his roof.Spoke with Chance Estes who was our Project Manager. He was, and continues to be, very responsive. He kept me involved throughout the process. Emiliano and Chance came out a number of times to survey the project, and provided us with a breakdown in the process. Emiliano came out and met with the Engineer the insurance company sent out.The repair to the interior damage sustained made the house look brand new. Thank you Abel!.Everyone we have encountered has been punctual, knowledgable and willing to go the extra mile to help. We have since ordered windows and are waiting for them to arrive and be installed.We have, and continue to appreciate the outstanding customer service. Thank you, Trustmark!April 2024- Had a Provia storm door installed. Abel and Diego did a fantastic job! New door makes a difference. Looks great. As always, outstanding service. Excellent post-install follow up from Chance!!! Keep it up!
Response from the owner: Thank you Mr. Rhein for allowing us to help you through this entire process! We really have enjoyed working with you as well, and we appreciate you very much!
Response from the owner: Thank you for your feedback.
Miscommunication on my part maybe??? Though I said one thing but maybe I didn't, my first roofing experience but overall pretty stress-free Chance and Manuel were great and they really tried their hardest to make me happy. IF I had to do another roof I would have no problem recommending them. Now for major rain and wind storm to test out this new roof and stand behind what I said or be disappointed, only time will tell and will update as appropriate in the future weather events but I'm sure they will be positive. Quality difference between old roof and new roof from what I could see TrustMark has my vote and trust.
Response from the owner: Thank you sir for your feedback! Your before and after on the roof look amazing. Nice color choice with the Terra Cotta Duration shingles.
Nice windows..better price than Andersen. Didn't take very long to do. Installers were great
Response from the owner: Thank you Dr. Hewitt! We agree that your new Pro Via Windows look wonderful! We really appreciate you!
From the beginning, with Gage giving us detailed information about roofing material, how the process will go, and payment options, to the very end with Gage and Emma helping with getting all the costs in order. It was a very smooth process that makes you feel taken care of. Emiliano also came to inspect for materials and was very kind and informative on what to do the day of construction!! The team that did the roof worked very hard finishing in a day being very considerate from roof to clean up! The receptionist was fantastic with getting any information to me right away, and keeping me up to date with the process! I will definitely go back for my window and gutter needs as well!!
Response from the owner: Wow! Thank you so much for the feedback! We love working with customers like you! Also you all have great taste, your new metal roof looks amazing!
Our mailbox was seriously loose from all the wind this last winter. Emilio fixed it in five seconds!!! Great job. Thanks so much. If we ever have problems again, we know whom to call.
Response from the owner: Thank you so much for your feedback! We’re so glad that Emiliano was able to help you in the way that he did! We’re here if you need us!
Emilaino and crew are great! They did wonderful job with our windows and trim! So glad to have them here locally. We appreciate the fine work. We highly recommend!
Response from the owner: Thank you so much for your feedback! You two are wonderful customers and make our effort very much worth it!
Gage and Abel have been great to work with. Tree fell into my cabin and Trustmark responded on Saturday before Christmas to protect the cabin. And they have done all the repairs inside and out. Highly recommend this company!
Response from the owner: We appreciate you very much! It's customers like you that make our business worth the effort!
Gage and Abel have done a great job thus far in the repairs to both my cabin and my brothers cabin. Great communication and availability! Highly recommend
Response from the owner: Thank you so much for your feedback. We have enjoyed working with you and your brother immensely! And we appreciate your business very much!
Response from the owner: Thank you sir, we appreciate your business 🇺🇸
Response from the owner: Thank you for your feedback, we appreciate you!
Very friendly and honest. Most companies would just say you need a new roof but they just made some minor repairs. Will definitely be calling them when I eventually need roof replaced! Thank you 🙂
Response from the owner: Thank you so much! We really appreciate your feedback it only helps us to be better for wonderful customers like you!
I'm very pleased with my new roof along with Emiliano and his crews. They came on time, they worked a full day, everyone I spoke with was polite and helpful. And I appreciate the great work and attention to my requests. And let me not forget the efficient staff in the office....Kyla, Emma, and Jennifer made the logistics easily manageable.
Response from the owner: Thank you so much Ms. Foster for your feedback. We are very grateful that we were able to assist you with this entire process. And every single one of us enjoyed working with you as well, you're a great customer!
I called TrustMark Roofing &Windows, Inc. and they responded so quickly and efficiently. Found the problem and fixed it the same day. Emiliano was wonderful and very friendly. I would recommend them to anyone!
Response from the owner: Wow, thank you so much for your review. We appreciate you very much, and we are here anytime you need our help!
Response from the owner: Thank you for your review, we appreciate your business!
Trustmark recently installed sun tubes in our home. The entire process was terrific! From John, the project manager, Abel and Diego, the installers, Emiliano, the COO, Anissa, inside project manager and the entire office staff the entire process was well managed, responsive to our needs and genuinely painless 😊. We highly recommend TrustMark Roofing. Great job!!
Response from the owner: Thank you so much Ms. Bartley for your review! You are very kind and our staff so enjoyed working with you as well! We appreciate you very much!
TrustMark hooked it up big time! Roof was acting up, they came, patched it real quick. No leaks, no fuss, and the price didn't break the bank. Good folks, good job!
Response from the owner: Thank you so much for your feedback Brandon! We're super glad that we were able to help you!
Great work! Professional and great accommodations. Quick and reliable.
Response from the owner: Thank You Emma! We appreciate your feedback!
Roof inspection was detailed with pictures and recommendations. Also called to follow up to see if there were any questions about the report.
Response from the owner: Thank you sir, we appreciate your feedback!
I wish I could give 10 stars!!! These guys were such a blessing and a joy to work with! They were ALWAYS punctual and maintained contact with us throughout the process, updating us frequently on their schedule, the materials, and their progress. Having already gone through THREE contractors in the area who all fell through, I am ecstatic to say that I loved their work so much I hired them to do an additional painting job after they finished replacing the front side of our roof! They did not disappoint! If you are looking for an honest and reliable company to do work on your roof or house, TrustMark Roofing & Windows is definitely the contractor to go with! John Borba and his crew were phenomenal!
Response from the owner: Wow! Thank you so much Tami! We REALLY enjoyed working with you, you are not only a wonderful customer but also a wonderful person!!
Amazing work! Very professional. Answered my call quickly and scheduled me in that same day. They were able to come look at our roof which only had a couple of shingles missing and scheduled to fix it that same day!! Highly recommend!
Response from the owner: Thank you so much for the feedback. We are really grateful that we were able to offer our help with the situation!
In addition to providing my grandmother's house with a beautiful new roof, this firm also managed our insurance claim, which made the entire process very simple and stress-free. Their sincere concern for providing us with the finest service possible is evident. This neighborhood business is one that my grandmother and I will always recommend!
Response from the owner: Thank you so much! We surely enjoy assisting your grandmother all these years and now you! Thank you for your business!
I had John inspect my roof not too long ago, he came down and showed me photos of what my roof looked like. He was very honest with me about the little to no damage I had on my roof. I’m very grateful for his honesty and I will definitely be using TrustMark in the future if needed.
Response from the owner: Thank you Tony! One of our core values is honesty and I’m so glad that you experienced that with our company. We appreciate you!
I came home this evening while it was raining and I realized I haven’t had any issues w my roof since TrustMark Roofing installed it about 4 years ago. The craftsmanship does not go unnoticed.
Response from the owner: Thank you Billy! We really appreciate you taking the time after these years to think about us! We are far from perfect but we try our very best to give every customer what they deserve and that is the best!
Response from the owner: Thank you Mr. Mata, we appreciate you!
The whole process with John was amazing! He worked with us on getting the best possible deal that would work with our retirement budget. He was punctual, knowledgeable, personable, and polite. Our quote was given to us quickly, within a few days, and we were so pleased with the whole process. We will definitely be referring them to our friends. Thanks so much, John!
Response from the owner: Thank you Mrs. Hiett for your feed back! We appreciate you and your husband so much!
We had our roof replaced and the customer service was outstanding. They were very responsive and I was so pleased with the job they did. I recommend Trustmark Roofing!
Response from the owner: Thank you Jana! We really appreciate you and you are an awesome customer!!
The customer service I received from John was next to none. The entire process was made easy for me and there wasn’t a moment where I felt overwhelmed or stressed. I am definitely recommending them to anyone looking for a new roof.
Response from the owner: Wow! Thank you for those words! We work tirelessly on providing processes that are stress free for our customers. I will surely let a John know what a wonderful job he did for you!
TrustMark roofing is a trustworthy, reliable and dependable company!!
Response from the owner: Thank you very much! We really appreciate you and we do try our best!
We called TrustMark and they came out the same day to inspect the damage on our roof. John answered all of our questions and was on the ball the entire time. The crew showed up the day they said they would and completed our roof in just one day. (We have a big roof so I thought it would be 3 or 4 days.) The office communicated with us very well through the entire process. I will use TrustMark every time and recommend it to everyone I know. Thank you!
Response from the owner: Thank you sir. We truly appreciate your feedback and appreciate your business!
Took weeks to get someone to come out and quote our roof repair. Then we were sent a $70,000 quote for a 2,000 sq foot roof. Wasted my staffs time, absurd pricing.
Response from the owner: Hello, We price projects in accordance to adhere to city, state and National codes in order to install the most optimal roofing systems, and have been very successful at pleasing our customers that we actually do projects for. In our years of experience there are just some roofs that can not be repaired successfully, and we’ve learned not to compromise our services. I wish we could have assisted you more but unfortunately we were not able to do so.
Excellent communication communication on the phone from Arizona to New Mexico living in Tucson Arizona excellent job very satisfied thank you to John and all his workers excellent crew
Response from the owner: Thank you Stella! We appreciate you so much, and we are so happy that we were able to make you happy!
Come and got job done quickly and professionally. Put customer first. Very well done.
Response from the owner: Thank you Mrs. Mathis, I am glad that we were able to do what was needed for a successful project. We appreciate you and your husband very much.
